Knowledgebase

Click on the category to browse FAQs.

• 3rd party Manufacturer Support (352)

  Any third party manufacturer issues or support may be found here

  Crestron Electronics (22)

  1. 2N Video no longer works on my Crestron panels
  2. Door Intercom station in high traffic (motion) area does not consistently make SIP calls
  3. How can I turn off standard paging button in Crestron Home OS4?
  4. How do I trigger a DoorBird relay through a Crestron application?
  5. My network changed - Should I reboot the AVLinkPro?
• Applications for AVLinkPro Systems (4)

  This area will give basic insight on possible integration solutions using specific AVLinkPro systems

  1. Dialplan configuration changes are not taking effect
  2. What can the CH-100 do in a Crestron Home Installation
  3. What can the LP-200 and LP-360 do in a Crestron Installation
  4. What telephone solutions can work with AVLinkPro?
• AVLinkPro (SIPAHOY) Crestron Home Extension (8)

  Questions/Issues with the Crestron Home Intercom Extension

  1. After installing the Crestron Home Intercom Extension I see on each panel a red dot or "License Expired"
  2. How do I force the Crestron -R processor to recognize changes or additions to the intercom network?
  3. I have an AVLinkPro system that was purchased before 5/15/21, can I use the Crestron Home Intercom Extension?
  4. I have noticed my Crestron panel may go black and or reboot itself after a Crestron Panel update to Rev: 1.20.13
  5. SIPAHOY is installed but Panel do not show tiles in Crestron Home
• AVLinkPro API (1)

  AVLinkPro API Information

  1. Where can the RELOGIC Relay API be found?
• AVLinkPro Support Documents (13)

  AVLinkPro Product installation Documentation

  1. Can I use any extensions numbers for my intercom devices?
  2. How do I configure a Generic or other Brand of SIP device?
  3. How do I configure Crestron Simpl to display door station video?
  4. How do I configure the new V-Sense features in AV LinkPro?
  5. How do I login as the administrator to my AVLinkPro?
• Door Intercoms (2)

  Tips and information regarding Door Intercom integration

  1. Can I add a Hikvision SIP intercom to my installation?
  2. When integrating my Door Intercom, how do I change how many seconds the endpoint will ring
• Getting Started (Accessing Device) (3)

  Simple instructions on getting started.
  

  1. How do I get initial access to my AVLinkPro device
  2. How do I start managing my AVLinkPro device?
  3. When I log into the administrative panel with my browser, I don't find all the menu items.
• Ittendant Enterprise Managment Portal (1)

  Support information for the Ittendant Enterprise Management portal for DoorBird Devices: https://ittendant.com/enterprise-portal/

  1. Bulk upload field definitions for users, keypads, RF ID's, HTTP and SIP information
• Ittendant Service (1)

  Support information for Ittendant service by AVLinkPro

  1. Calls from my intercom are not coming in to my phone
• Possible Network Issues (3)

  When first connecting your AV LinkPro device we provide some guidance for specific issues that may be observed.
  
  

  1. What is Double NAT?
  2. What is SIP ALG and how does it affect VOIP call issues?
  3. Why are my device/s not showing video or video is not consistant?
• What is AVLinkPro? (1)

  AVLinkPro™ is an enhanced bridge communication server solution for SIP* based devices. It provides a management and connectivity for environments where such SIP based devices can benefit from the ability to interact and communicate. Video screens can connect fully with camera devices and audio devices. Telephony devices can fully communicate with touch screens, security cameras and monitoring stations.
  
  

  1. How can I get remote help setting up AVLinkPro?